Privacy Policy
Introduction and Overview
zietanexlorae respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect information about you when you use our financial planning services and website.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to all personal information we collect about individuals who use our services, visit our website, or interact with us in any capacity.
By using our services, you consent to the collection and use of your information as described in this policy. We encourage you to read this document carefully and contact us if you have questions.
Information We Collect
Personal Identification
Name, date of birth, address, phone number, email address, and government identification numbers when required for financial services.
Financial Information
Income details, employment status, assets, liabilities, investment preferences, and financial goals you share with us.
Website Usage Data
IP address, browser type, pages visited, time spent on site, and device information when you browse our website.
Communication Records
Records of our conversations, emails, meetings, and any documents you provide during our professional relationship.
We collect information directly from you through forms, meetings, phone calls, and email correspondence. Some information is collected automatically when you use our website through cookies and similar technologies.
We only collect information that is necessary for providing our financial planning services or as required by law. You can choose not to provide certain information, but this may limit our ability to provide specific services.
How We Use Your Information
Primary Service Purposes
- Providing financial planning advice and services tailored to your situation
- Conducting research and analysis to develop appropriate financial strategies
- Communicating with you about your financial plans and market developments
- Processing payments and managing our business relationship
- Maintaining accurate records of our professional services
Legal and Compliance Uses
We use your information to comply with legal obligations under Australian financial services laws, including record-keeping requirements, anti-money laundering legislation, and professional conduct standards.
Website and Communication Improvements
Website usage data helps us understand how visitors interact with our content, allowing us to improve user experience and provide more relevant information about financial planning topics.
Information Sharing and Disclosure
Service Providers and Professional Partners
We may share your information with trusted service providers who assist us in delivering our services. These include technology providers, compliance specialists, and professional consultants who are bound by confidentiality agreements.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes compliance with Australian Taxation Office requirements, AUSTRAC reporting obligations, and ASIC regulatory requests.
Business Transfers
If our business is sold or transferred, your information may be transferred to the new owner, subject to the same privacy protections outlined in this policy.
We do not sell your personal information to third parties or use it for marketing purposes unrelated to our financial planning services. Any sharing of information is done with appropriate safeguards and only when necessary for legitimate business purposes.
Your Privacy Rights
Access Your Information
Request copies of personal information we hold about you, subject to certain legal limitations and identity verification requirements.
Correction Rights
Ask us to correct inaccurate or incomplete information we have about you. We'll respond within reasonable timeframes.
Complaint Process
Lodge complaints about our privacy practices through our internal complaint handling process or external authorities.
Consent Withdrawal
Withdraw consent for certain uses of your information, though this may affect our ability to provide ongoing services.
Exercising Your Rights
To exercise these rights, contact us using the details provided below. We'll verify your identity before processing requests and respond within 30 days. Some requests may take longer if they're complex or require consultation with third parties.
If you're not satisfied with our response to privacy concerns, you can contact the Office of the Australian Information Commissioner (OAIC) for independent review and resolution.
Data Security and Protection
Technical Safeguards
We use industry-standard security measures to protect your information, including encrypted data transmission, secure servers, and access controls that limit staff access to information on a need-to-know basis.
Physical Security
Our office premises are secured with appropriate access controls, and physical documents containing personal information are stored in locked cabinets with restricted access.
Staff Training and Policies
All staff receive regular training on privacy obligations and data handling procedures. We maintain internal policies that govern how personal information is collected, used, and protected throughout our organization.
While we implement reasonable security measures, no system is completely secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents and notifying affected individuals as required by law.
Data Retention and Disposal
Active Client Records
Information for current clients is retained for the duration of our professional relationship and for seven years after services conclude, as required by Australian financial services regulations.
Website Data
Website usage information and cookies are typically retained for 12-24 months unless you clear your browser data or opt out of tracking.
Marketing Communications
Email addresses for newsletters and updates are retained until you unsubscribe or request removal from our communication lists.
Secure Disposal
When retention periods expire, we securely dispose of personal information using methods that prevent unauthorized access or reconstruction.
International Data Transfers
Your personal information is primarily stored and processed within Australia. However, some of our technology service providers may store data on servers located overseas, including in the United States and Singapore.
When we transfer information overseas, we ensure appropriate safeguards are in place, including contractual protections and verification that recipient countries have adequate privacy laws or that service providers implement equivalent protections.
We do not transfer personal information overseas for marketing purposes or sell information to international third parties. Any overseas transfers are strictly for service delivery and operational purposes with appropriate privacy protections maintained.
Cookies and Website Technologies
Types of Cookies We Use
- Essential cookies that enable basic website functionality and secure access
- Analytics cookies that help us understand how visitors use our website
- Preference cookies that remember your settings and choices
You can control cookie settings through your browser preferences, but disabling certain cookies may affect website functionality. We don't use cookies for targeted advertising or share cookie data with advertising networks.
Third-Party Services
Our website may use third-party services like Google Analytics to understand website usage patterns. These services have their own privacy policies governing how they handle information collected through our website.
Privacy Contact Information
Address: 37 Gheringhap St, Geelong VIC 3220, Australia
Phone: +61416589079
Email: info@zietanexlorae.world
For privacy-specific inquiries, please mark your correspondence "Privacy Inquiry" for faster processing.
Policy Updates and Changes
We review this privacy policy regularly and update it when necessary to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated to existing clients through email or notice on our website.
The current version is always available on our website with the last updated date clearly displayed. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Continued use of our services after policy updates constitutes acceptance of the revised terms, unless the changes require specific consent under applicable privacy laws.